Returns Policy

 

Returns

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, THERE ARE COSTS ASSOCIATED WITH THIS.

Returns
Is it possible to return my order? Yes, this is possible.

Items purchased at Actus-Amsterdam In most cases, items can be returned within 30 days of receipt. If you wish to return a product, it must meet the following conditions:

Conditions:

- The product must not have been used;
- The product must be returned in its original condition;
- The product may not be damaged due to actions of the customer;
- Hygiene products and underwear are considered non-returnable.
- The package must be provided with a Track & Trace code;
- Return costs are always for the customer, regardless of location;
- We have the right to charge shipping costs to the customer
- We need to know about the return.

If you do not meet these conditions, we will not accept your return.

If your product arrives damaged, take a photo immediately so you have proof that the damage was not your fault.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

Easy returns in 3 steps:

Step 1: Contact us
If you want to return your order you must send us an email at:

info@actusamsterdam.com

1a: Please state your order number
2a: Please state the reason for your request, We will then send you a return form.
3a: Photo of the product in case of breakage Customer's first name + last name Customer's address

We will then contact you and provide you with the return address.
Never send the return to the sender; we'll send you the correct address after you request it. You, the customer, are responsible for the shipping costs of returning the product.

Step 2: Send your order
Send the items together with the return form to the address provided. Make sure you include a Track & Trace code. As the sender of the package, you are responsible, and we certainly don't want any misunderstandings to arise. Please note that you must return products within 14 days of notifying us.

Step 3: Processing your return
Once we receive your return, we'll begin reviewing the returned items and processing your refund. Your money will be refunded to the original payment method you used during purchase, unless otherwise requested. Your refund will be processed within 14 days.

Please note: You will be responsible for the return shipping costs. from the customer . This is in connection with the pursuit of a shipping process that is as sustainable as possible. In addition, the customer benefited from free shipping on their order.

Since our warehouse is located in China, return costs can be high. Feel free to contact our customer service to find a suitable solution together. We're happy to help!

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes which are not predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of withdrawal
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier receives or accepts the last goods.

Since we operate a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so refunds are not possible after receipt of the goods.

To exercise your right of withdrawal, you must inform Actus-Amsterdam of your decision to withdraw from this contract by a clear statement (e.g., by email). The withdrawal is complete when we receive the goods. The buyer will bear the direct cost of returning the goods.

Registration for shipments in transit
Since our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already in transit, cancellation is not possible. Please wait until you have received the goods and then return them to us. You are, of course, welcome to inform us of your cancellation in advance.

To ensure the fastest possible return, we ask that you send us a shipping confirmation.

Consequences of revocation
If you cancel this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your cancellation of this contract and received the goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

**ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.**

 

Please note: Before you wish to return an item, you must first submit a return request by email to verify your eligibility for a return.

Damage and Problems
Upon receiving your order, we recommend thoroughly inspecting it. If the item is defective, damaged, or you accidentally received the wrong item, please contact us immediately. This way, we can assess the problem and quickly provide you with a suitable solution.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom-made products (e.g., special orders or personalized items) and personal care products (e.g., beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the return policy for a specific item, please contact us.

Please note that we cannot accept returns on sale items or gift cards.

Cancellations
Our cancellation policy applies to cancellations made within 12 hours, this is due to the processing time of the package.

Please contact us immediately at info@actus-amsterdam.nl . If your order has already been shipped, cancellation is no longer possible. In that case, you can return the package upon receipt for a full refund. Please always include your order number.

Swap
The fastest way to ensure you get the item you want is to return the original item. Once the return is approved, you can make a separate purchase for the new item.

Refunds
Once we've received and inspected your return, we'll let you know if your refund has been approved. If approved, the refund will automatically be processed through your original payment method. Please note that it may take up to two weeks for your bank or credit card company to process and post the refund.

Unclaimed Packages
For packages left at a collection point but not picked up, a fee will be deducted from the purchase price. This is because the items in these packages are no longer reusable. In addition, the return shipping costs will be recovered from the sender. If you decide not to collect a package left at a collection point, please be aware that you will not receive a full refund, as this is your responsibility.